How can we
help you?

Check your spam folder first — the login email lands there more often than it should. Also worth checking which email address you used at checkout. If you've done both and still nothing, we've got you.

Use subject line "Access Issue" and include the email you used to buy. We'll sort it same day.

The programme walks you through everything — which muscle, why it matters, what you should feel. But if something isn't clicking or you're unsure whether you're doing it right, ask. No question is too small when you're working on your face.

Tell us which programme you're following and what's on your mind.

Seven days, no questions, no forms. If you're inside that window and it's not working for you, just say so.

Use subject line "Refund Request" and include your order details. Done within 2 business days.

Payment plan, unexpected charge, something that doesn't look right — send it over and we'll check it.

Use subject line "Billing" and include your order confirmation if you have it.

This is the best kind of message to receive. The best place to share it is directly with Natalia on Instagram — a DM, a tag, or a comment. She reads them and she responds.

Types can overlap, and the quiz does its best — but it doesn't know you the way you know yourself. If your type description doesn't quite fit, tell us what feels off and we'll take a look together.

Use subject line "My Aging Type" and share what's not sitting right.

If you're writing about natural aging, face yoga, or the FIT-FACES® Aging Type System — we'd love to talk. Send us your publication or platform and what you're working on.

Use subject line "Press Enquiry". We respond within 3 business days.

We work with people and brands we actually believe in. If that might be you — a practitioner, creator, or platform whose values line up with ours around natural aging — send us a note.

Use subject line "Collaboration" and tell us who you are and what you have in mind.